"The best way to learn is by doing, and knowledge gained will lose its meaning if it is not put into practice."
In 2004, he graduated from the Faculty of Chemical and Process Engineering and the Centre for Pedagogy and Psychology at the Cracow University of Technology. He is also a graduate of the Higher School of Banking, majoring in Business Management, and the Academy of Professional Coaching.
For 17 years, he has been enriching and exchanging his knowledge through postgraduate studies, conferences and numerous courses improving hard and soft competences. He holds Lean Six Sigma Black Belt, Lean Implementer, Kepner Tregoe Practitioner and ICC Coach Level I certificates. He supports customers as a coach and consultant of Lean Six Sigma Master Black Belt.
Rafał has worked for multinationals in FMCG, Automotive Experience and EY Business Advisory, supporting all levels of the organization and in various roles. He has carried out with his teams more than 350 projects having a positive impact on companies’ financial results through a holistic view and a strong focus on building a culture of respect, trust, cooperation and employee engagement at all levels of the organization.
He is eager to share his knowledge and experience in various forms, from practical workshops, lectures at conferences, project consultations to direct participation in implementation projects conducted by him. He has already shared his practical knowledge and natural enthusiasm with over 4000 people. He is quick to recognize the potential of those he works with and reinforces their strengths through work and personal commitment, which translates into their professional and personal success.
He specialises in areas related to operational management, methodological problem solving, continuous improvement, agile methodologies and process management, leadership and coaching. He holds numerous certificates confirming the competences acquired (Agile, Lean, TPS, TQM, Six Sigma, Coaching, K-T, 40+…). He says that certificates are a nice addition to the practical knowledge he uses in everyday project activities, increasing the effectiveness of the processes of companies and people cooperating with him.
Parallel to his work at EY Academy of Business, since 2013 he and his team have been working with companies in the field of operational management and audit, continuous process improvement in production, service and logistics areas and supporting teams and management through mentoring and coaching. All activities are focused on achieving measurable results and increasing employee and customer satisfaction.
1. A programme to build a culture of continuous improvement through co-creation of C. I. A. "Continuous Improvement Academy" – Merit Award, automotive industry.
2. A project to increase the use of available production capacity by 29% through reduction of changeover times – client from the construction industry.
3. A project to build and implement a Process Improvement Division together with leading the client's team – automotive industry.
4. A project to increase the productivity of a production area by 59% – a client from the FMCG industry.
5. A project to restructure and revitalise the engineering and technology department – automotive industry.
6. Process efficiency improvement project in the Customer Service Office – service sector.
7. Project to improve operational efficiency in the management secretariat area – service sector.
8. Project to identify potential for improvement and standardisation of processes in the area of goods receipt and dispatch – logistics industry.
9. Project to identify potential for improvement and standardisation of sales processes in the construction industry.
10. In-house training courses on task management and personal effectiveness.
„I gained many values also the so-called non-measurable ones, which allowed a permanent change in my attitude and inspired me to continue working with my team”
„Rafal definitely has a pro-client attitude, he meets expectations and aptly transforms business expectations into operational actions”
„Another great practitioner”
„High EY level!”
„Full satisfaction with answers to participants' questions”